巢湖学院学报 ›› 2020, Vol. 22 ›› Issue (6): 144-152.doi: 10.12152/j.issn.1672-2868.2020.06.020

• 高教改革与探索 • 上一篇    下一篇

心理契约违背对酒店实习影响的过程和机制——以安徽省某高校为例

尹寿兵,李凤:安徽师范大学 地理与旅游学院; 齐先文:巢湖学院 旅游管理学院   

  1. 1.安徽师范大学 地理与旅游学院,安徽 芜湖 241000; 2.巢湖学院 旅游管理学院,安徽 巢湖 238024
  • 收稿日期:2020-05-20 出版日期:2020-11-25 发布日期:2021-02-04
  • 作者简介:尹寿兵(1978—),男,安徽和县人,安徽师范大学地理与旅游学院副教授,博士,硕导,主要从事区域发展与旅游规划、旅游教育研究。
  • 基金资助:
    安徽省高等学校省级质量工程项目(项目编号:2018jyxm0471、2017jyxm0438)

The Process and Mechanism of Psychological Contract Violation's Influence on the Internship in Hotel: A Case Study of a University in Anhui Province

YIN Shou-bing,LI Feng:School of Geography and Tourism, Anhui Normal University; QI Xian-wen:School of Tourism Management, Chaohu University   

  1. 1. School of Geography and Tourism, Anhui Normal University, Wuhu Anhui 241000; 2. School of Tourism Management, Chaohu University, Chaohu Anhui 238024
  • Received:2020-05-20 Online:2020-11-25 Published:2021-02-04

摘要: 借助心理契约理论,以安徽某高校旅游管理专业本科生为例,利用文献分析、田野调查、深度访谈等研究方法,探讨心理契约违背对旅游管理专业本科生酒店实习态度的影响。研究发现院酒店非货币报酬的缺失、货币报酬的不公平和学校实习管理的缺陷导致了实习生心理契约违背的产生;实习过程中,实习生通过心理契约的修订寻求心理失衡转化,出现了留恋、逃离和适应三种不同状态;导致实习生对酒店实习态度影响的外在因素是学校教育和酒店全面薪酬供给,内在因素是实习生通过选择性关注和忽略实现心理契约的修订。

关键词: 心理契约, 全面薪酬, 社会交换, 酒店实习

Abstract: Taking tourism management undergraduates of a university in Anhui province as survey objects, this study collected data by the research methods of literature analysis, field research and in-depth interviews. With the help of psychological contract theory, it aims to investigate the influence of psychological contract violation on undergraduates' internship in hotel. The research findings are as follows: The lack of non-monetary rewards in hotels, the unfairness of monetary rewards and the defects of school internship management lead to the violation of psychological contract of interns; During the internship, interns seek for the transformation of psychological imbalance by the revision of psychological contract, and there are three different states of attachment, escape and adaptation; The external factors that influence the interns' attitude towards the hotel internship are the school education and the overall salary supply of the hotel, while the internal factors are the interns' revision of the psychological contract by selective attention and neglect.

Key words: psychological contract, total compensation, social exchange, hotel internship

中图分类号: 

  • B84