情绪劳动策略对工作满意度的影响机制研究——一个有调节的中介模型

方淑苗

doi:10.12152/j.issn.1672-2868.2019.06.004

巢湖学院学报 >

2019 , Vol. 21 >Issue 6: 26 - 33+58

DOI: https://doi.org/10.12152/j.issn.1672-2868.2019.06.004

经济与管理

情绪劳动策略对工作满意度的影响机制研究——一个有调节的中介模型

方淑苗

展开

巢湖学院工商管理学院

方淑苗（1989-）女，安徽黄山人，巢湖学院工商管理学院讲师，主要从事人力资源管理、市场营销研究。

收稿日期: 2019-08-26

网络出版日期: 2019-11-25

基金资助

安徽省社科基金（项目编号：AHSKF2018D43）；巢湖学院校级科研项目（项目编号：XWY-201505）

收起

Research on the Impact Mechanism of Emotional Labor Strategy on Job Satisfaction ——A Moderated Mediation Model

FANG Shu-miao

Expand

School of Business Administration, Chaohu University

FANG Shu-miao，School of Business Administration, Chaohu University, Chaohu Anhui 238000

Received date: 2019-08-26

Online published: 2019-11-25

Fold

摘要

采用SPSS22.0 和AMOS22.0 软件对数据进行多角度分析，研究了服务业员工采用不同情绪劳动策略对工作满意度的影响机制，并基于资源保存理论分析了影响路径中的中介效应和调节效应。结果表明：表面表现策略对工作满意度有显著负向影响，深层表现和自然表现策略对工作满意度有显著正向影响：情感衰竭在三种情绪劳动策略对工作满意度的影响中都起到中介作用；组织支持感在深层表现和自然表现对情感衰竭的负向影响中都起到了调节作用。

关键词： 情绪劳动策略; 工作满意度; 情感衰竭; 组织支持感

本文引用格式

方淑苗 . 情绪劳动策略对工作满意度的影响机制研究——一个有调节的中介模型[J]. 巢湖学院学报, 2019 , 21(6) : 26 -33+58 . DOI: 10.12152/j.issn.1672-2868.2019.06.004

Abstract

SPSS22.0 and AMOS22.0 software were used to analyze the data from multiple perspectives, to study the influence mechanism of different emotional labor strategies adopted by service industry employees on job satisfaction, and to analyze the mediating effect and regulating effect in the influence path based on the resource conservation theory. The results show that: surface performance strategy has a significant negative impact on job satisfaction; deep performance and natural performance strategy has a significant positive impact on job satisfaction;emotional exhaustion plays an intermediary role in the influence of three emotional labor strategies on job satisfaction; perceived organizational support plays a moderating role in the negative effects of deep expression and natural expression on emotional exhaustion.

Key words： emotional labor strategy; job satisfaction; emotional exhaustion; perceived organizational support

Options

文章导航

模态框（Modal）标题

摘要

本文引用格式

Abstract